1. Introduction

Welcome to Lily AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application and services.

By using Lily AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account registration information (email address, username)
• Voice recordings and transcriptions when you use voice features
• Text inputs and commands you provide to Lily
• Feedback and support communications

2.2 Automatically Collected Information

When you use Lily AI, we may automatically collect:

• Device information (operating system, hardware specifications)
• Usage data (features used, frequency of use, error logs)
• Performance metrics and application analytics
• IP address and general location data

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process your requests and deliver AI-powered assistance
• To personalize your experience and preferences
• To communicate with you about updates, security alerts, and support
• To detect, prevent, and address technical issues and security threats
• To analyze usage patterns and improve our AI models
• To comply with legal obligations and enforce our terms

4. Data Storage and Security

Local Processing: Lily AI is designed with privacy in mind. Much of your data processing occurs locally on your device, minimizing the amount of information transmitted to our servers.

Encryption: We use industry-standard encryption protocols to protect your data both in transit and at rest. All sensitive information is encrypted using AES-256 encryption.

Access Controls: We implement strict access controls and authentication measures to ensure that only authorized personnel can access your data, and only when necessary for service provision or support.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our services (e.g., cloud hosting, analytics), subject to strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
• With Your Consent: When you explicitly authorize us to share your information

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and operational requirements
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt out of certain data collection and processing activities through application settings
• Account Deletion: Delete your account and associated data at any time

To exercise these rights, please contact us at privacy@lily-ai.com.

7. Children's Privacy

Lily AI is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection regardless of where it is processed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: